TERMS AND CONDITIONS
1. GENERAL
1.1 svea-landschoof.com is a website operated by Svea Landschoof org. no. 931022-XXXX (here after referred to as “Svea Landschoof”, “us” or “we”), located at Isättraviksvägen 42, 18463 Åkersberga, Sweden.
1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.svea-landschoof.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.
1.3 In order to make purchases on our website, the customer must, according to Swedish law, be at least 18 years old.
1.4 Svea Landschoof reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Svea Landschoof will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.
1.5 The Website and all its content is owned by Svea Landschoof or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Svea Landschoof.
1.6 If the customer has created an account on Svea Landschoof, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Svea Landschoof without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.
2. ORDERS
2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Svea Landschoof. Svea Landschoof recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.
2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.
2.3 The Customer can cancel their order until it has been confirmed by Svea Landschoof. If the order is cancelled, Svea Landschoof will refund any payments the Customer or their pay- or credit card company has made with regard to the order. An order cannot be cancelled once confirmed by Svea Landschoof.
3. PRICES AND PAYMENT
3.1 The prices on our Website apply to orders placed on the Website. 25% VAT, as well as a shipping fee is added at the checkout (for delivery within the EU).
3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.
3.3 The customer can see prices, and choose to pay in the following currencies:
SEK – kr
3.4 All payments are encrypted and processed according to the highest security standard.
The Customer has several options to pay for the purchase.
Debit or Credit CARD via Stripe – Visa, Mastercard and American Express.
PAYPAL – Account or credit card.
3.5 Svea Landschoof has the right to debit the customer already when the order has been confirmed.
4. SHIPPING AND DELIVERY
4.1 The Customer’s order usually ships within one (1) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Svea Landschoof reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.
4.2 Delivery will be made no later than 30 working days after Svea Landschoof has confirmed the order in writing through the order confirmation.
4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.
4.4 Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.
4.5 Svea Landschoof is not responsible for any damage that may occur during the shipment to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.
After that, the Customer must report the damage by sending an email to hello@svea-landschoof.com, with attached pictures, so that Svea Landschoof can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days after receiving. It is therefore important that the Customer unpacks and inspects the products thoroughly as soon as possible after delivery.
5. RETURNS, WITHDRAWAL & EXCHANGE
5.1 All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the Customer ordered the wrong item/size etc., or changed their mind. However, in case of a damaged product or a manufacturing error, Svea Landschoof offers a free replacement or a refund if you contact her within 14 days of product delivery. Please get in touch via email (hello@svea-landschoof.com) and provide a clear photo showing the issue. Please note that if the order shipping details are incorrect or the Customer orders the wrong size or item, Svea Landschoof will not be held responsible and will not offer replacements or refunds. The Customer is responsible for providing correct information.
6. FORCE MAJEURE
Svea Landschoof shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Svea Landschoof shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Svea Landschoof have the rights to cancel the purchase with immediate effect.
7. CHANGES TO THE TERMS AND CONDITIONS
Svea Landschoof may make changes to the Terms of Conditions from time to time. When these changes are made, Svea Landschoof will make a new copy of the Terms and Conditions available on its website.
Your continued use of our website after any changes to the Terms and Conditions means you accept the changes.
8. CONTACT INFORMATION
Communication between the Customer and Svea Landschoof, occurs via e-mail to hello@svea-landschoof.com or by ordinary mail as follows:
Svea Landschoof
Isättraviksvägen 42
18462 Åkersberga
Sweden